It is recognised that referral processes often vary between individual General Practices, so flexibility in how e-RS is implemented and used on a day-to-day basis will be demonstrated throughout this guidance. This guidance has been prepared to help General Practitioners and their staff understand the most effective way of using e-RS and thereby support them in the management of their patients. deliver choice, certainty and control for patients, who increasingly expect to interact with healthcare through digital channels.enhance clinical communication channels.improve efficiency of referrals from primary to secondary care.It is being used by GP practices in England, with referrals into both consultant-led out-patient clinics and non-consultant-led services, such as community, diagnostic, assessment and GPwSI services. The NHS e-Referral Service (e-RS) is an electronic referral-support tool, designed to make it easy for GPs to manage patients who may need referral for onward care. National Medical Director and Service Owner It is hoped that the guidance provided here will be recognised and implemented by GPs and others using the e-Referral System to refer patients, so that all patients, wherever they are in England, will experience the same high-quality of referrals into NHS care. It should be noted that the traditional role of the General Practitioner in decision making when referring patients to hospital (where appropriate), has not changed - just the mode through which they do it. This guidance has been jointly written by GPC (England), along with NHS England and NHS Digital, to help organisations understand the importance of using e-RS as it is intended to be used.
fax, email or letter), and puts the patient more in charge of their care pathway, giving them more control and flexibility in the management of their health care at very uncertain times in their lives. It reduces waiting times, compared with traditional referral methods (e.g. It provides reassurance in the secure delivery of the referral information and, in most cases, the ability to book an appointment at the time of referral. When properly implemented, e-RS can provide significant benefits, not only for patients, but also for referrers, providers and for the wider NHS, by delivering choice, certainty, security and reliability.Īs well as offering a simplified and fully integrated booking service, e-RS provides a key opportunity to improve the patient experience.
Initiated in 2015, following a refresh and redesign of the old Choose and Book system, the NHS e-Referral Service (e-RS) is now in use across the National Health Service (NHS) in England.
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